This agreement (or “Contract”) is between Yates Nutrition, LLC, hereafter referred to as “Company” and the signee, hereafter referred to as “Client”.

1. Program Scope

Scope

[Lifetime Access] 12-Module Core Curriculum: the exact steps to stop being a hot mess and fix your relationship with food. No more trying to figure it out on your own – I got you!
[Lifetime Access] Bonus Vault: Exclusive access to my very own meal planning strategies, healthy habit roadmap, and the nutrition basics taught by a dietitian.
️[Duration of Membership] Inner Circle Coaching Calls: Get all the questions answered, barriers resolved, and hurdles jumped for rapid growth while having a good time!
️[Duration of Membership] Inner Circle Online Forum: Our inner circle group forum is open for coaching M-F. Get ready to have a dietitian in your back pocket!

Expectations

Inner Circle (Group Chat and Group Calls)

Client has access to our inner circle (online group chat forum and online community calls) for coaching and questions.
Michelle will check this group chat no less than 1x/day, excluding weekends and holidays.
To best serve client, no more than 1 question per voice note, less than 2 mins preferred.
Company WILL ONLY answer communication through the group forum platform and/or support email (support@yatesnutrition.com).
Company will respond to Client questions on the designated platforms within 3 business days, generally during business hours (9am-4pm cst). Any guest coaches (coaches who are not available M-F) in the group forum will respond within 7 business days.
Client shall act respectfully on all Group Calls and in group forums.
Group calls will be a minimum of 2x/month. Call schedule will be communicated in advance to clients, but are subject to change.
Company WILL NOT answer any health/wellness, mindset, intuitive eating, or body image related questions that are sent privately via personal email, direct message, or on social media from Client. All program related questions must use the above communications and follow the communication guidelines as listed in item 6.

Length of Membership

Membership with Company ends after the agreed upon time as stated in receipt of purchase.
Client cannot attend Inner Circle coaching calls after the coaching membership is completed.
Client cannot access the Inner Circle group chat after the coaching membership is completed.
Client will not be a part of the inner circle (coaching calls, group forum) and may not seek coaching support (ask health/wellness or program related questions) after the coaching membership is completed. Should Client like to continue coaching beyond the membership cycle, Client will discuss membership renewal with Company.
Client will have lifetime access to the 12-Module Core Curriculum and to the Bonus Vault.

2. Program Fee and Payment Schedule

Program Access will be granted upon receipt of payment. Client’s purchase and access constitutes your agreement to all of the terms and conditions herein. Client also agrees to remit a link or electronically signed copy of this Agreement within 24 hours of purchase. Failure to remit signed Agreement may result in loss of access to the Program until remitted.

Credit Card Authorization (if applicable for payment plan):

Each Party hereto acknowledges that the Company will charge the credit card chosen by the Client.

Failure to make payments

Client agrees to pay Company the amount as stated in any invoice(s) including forthcoming payments that are attached to a payment plan within 30 days of invoice date. Unpaid invoices will be sent to collections after 30 days. Failure to pay any of the payments attached to a payment plan within 30 days of invoice date will result in the total balance owed to Company being sent to collections, not just the overdue payment. I agree to my card being charged by Company in order to fulfill these payments.

In the event the Client fails to make any of the payments within a payment plan as scheduled, or in the event Client’s card is withdrawn, declined, or charged back, the Company will immediately remove Client from the Program until payment is paid in full, including removing access to modules, materials, and any attached forum group.

If Client has not paid within 30 days of the invoice date, Client will be in default and breach of this Agreement, and the Company, as its discretion may terminate this agreement, refer all unpaid amounts to collections (including any forthcoming payments attached to a payment plan), and/or utilize any other remedy allowable by law to collect the unpaid balance in full. Any unpaid past due amounts shall carry the highest interest rate allowable by law, and Client will be responsible for any and all fees and costs of collection, including attorney’s fees.

Updating payment method

In the event the Client needs to update the payment information that was originally given to process payments to the Company, the Client must make arrangements to update the card information no later than 14 days before the payment is due. Further, if the Client is in need of updating their payment information after a charge has already been made, there will be an additional 3% fee added to the payment amount to cover fees associated with having to refund original form of payment and process payment on a new card.

Utilizing Health Savings Account (HSA) or Flexible Savings Account (FSA) or Superbills

Client may need to provide a letter of medical necessity to my HSA/FSA company upon their request.

Any refusals for reimbursement from Client’s HSA/FSA or insurance are not at the fault of Company. Client is still responsible to pay any unpaid balance.

Company has the right to change the price of any products, services, courses, programs, or other offers at any time without notice.

3. Cancellation and Refund Policy

The full fee of the Program is non-refundable and non-transferable. Client is responsible for paying Company the entirety of the balance. The payment must be paid on time each month and any default in payment will result in immediate removal from the Program. Company retains the right to legally enforce Client to pay any remaining balance on their payment plan should cancellation or non-payment occur.

Further, no partial refunds of any kind will be allowed for reasons including, but not limited to: a Client’s absence at a Group Call, Client’s impatience with results, Client’s inability to maintain the pace of the program, financial means of Client, or any other reason Client determines he/she does not want to continue with the Program.

If Client decides to cancel mid-month, no refund will be given. This is not a subscription-based membership where the Client may cancel any time. There are no prorated fees or refunds for this contract.

Upon receipt of payment, Client agrees that he/she will abide by the terms of this payment agreement and will make payments each month in ordinance with the terms stated above. Client understands that there are no refunds given for any reason as stated in this contract.

4. No Guarantees

Company cannot guarantee results as every individual starts their journey with Company in a different internal state, and Company cannot guarantee that an individual will be committed, communicative, and coachable, and results cannot be guaranteed for everyone. With additional consideration of the digital nature of this course, refunds may not be granted.

5. Bonuses

Company may offer bonuses for paying in full/early bird pricing for enrolling in the Program. Specific bonuses are only guaranteed at the exact time when Client enrolls. Client may only receive the benefit of bonuses during the Program period. No bonuses are available to be used or “cashed in” after the Program ends. Company reserves the right to change or alter bonuses and promotions throughout the enrollment process in its sole discretion, whereby Clients may receive differing bonuses upon enrollment.

6. Communication

Company is generally available to provide services during normal business hours: Monday – Friday 9am– 4pm CST, excluding holidays. Coaches inside of the program WILL ONLY answer communication through the program within the group forum platform. Company will respond to Client’s questions on the platform within 3 business days during business hours, with the exception of any guest coaches (coaches who are not available M-F) who will generally respond within 3 and no more than 7 business days. Company is not liable for any guest coaches failure to communicate in a timely manner.

Company WILL NOT answer any direct messages regarding health/wellness questions on social media from Client.

Company WILL NOT answer any direct messages from Client.

Coaches will generally respond to questions Monday – Friday 9:00 am CST – 4:00 pm CST.

7. Release & Reasonable Expectations

Client has spent a satisfactory amount of time reviewing Company’s business and has a reasonable expectation that Company’s services throughout the Program will produce different outcomes and results for each Client. Client understands and agrees that:

Every Client and final result is different.
Wellness coaching and/or consulting is a subjective service and Company may give different information to each Client depending on his/her needs and wellness needs.
Company will use its personal judgment to create favorable experiences on all Group Calls, but that each Group Call’s core subject may not be applicable to each client depending on his/her wellness needs at that time.
Dissatisfaction with Company’s independent judgment or individual coaching style are not valid reasons for termination of this Agreement or request of any monies returned.

8. Duty of Client

Client agrees to be a committed, coachable, follow the recommendations of Company, and communicate questions & concerns.

Client agrees to return an electronically signed copy of this Contract within 24 hours of purchase date. Failure to do so will result in removal of Client’s access to any products, services, courses, programs, or other offers purchased until Contract is signed.

Company has the right to remove Client from membership should they fail to be communicative, coachable, committed, supportive, kind/nonjudgemental towards Company and other members. Removal of my membership may not come with a refund. Any remaining balance due must still be paid, on schedule.

Client shall act respectfully on all Group Calls and in group forums. Client agrees to give as much as he/she takes. Client shall refrain from crude behavior or over-taking other clients. Company retains the right to ask Client to leave a Group Call early if Client’s behavior is unacceptable.

Client verifies that by signing this contract that it has been read entirely by Client.

By enrolling in, purchasing or engaging Company’s Products, Programs and Services, Client specifically acknowledges and agrees that they are expressly prohibited from the following: Copying, sharing, adapting, stealing, duplicating, sharing, trading, reprinting, republishing, selling, distributing, modifying, reproducing, uploading, posting, transmitting, translating, or creating derivative works related to our Products, Programs or Services. Representing themself out to be the creator of Company’s Products, Programs, Services or Program Materials in whole or in part.

9. Duty of Company

Company agrees to perform its services as the Program leader to the best of its ability through the duration of the program. In the event Company determines, in its sole discretion, that it cannot or will not perform its obligations under this Agreement due to circumstances including, but not limited to, injury, illness, death of family member, pregnancy, military orders, religious obligations, closing of its business, or other personal emergencies , it will:

Immediately give Notice to Client;
Attempt to find another competent professional to take its place with the mutual agreement of Client;
If another competent professional is not available or Client does not agree to transfer of obligations to said alternate professional, Company will issue a refund or credit based on a reasonably accurate percentage of services rendered; and
Excuse Client of any further performance and/or payment obligations in this Agreement.

Company may elect to pause Client’s membership in order for Company to take a leave of absence due to circumstances including, but not limited to, emergency, medical, or maternity leave. In such cases, Company will:

Immediately give notice to client.
Pause Client’s membership to coaching and be unavailable for calls and group chat support until absence is completed.
Company will add the length of time taken for absence to Client’s membership term.
Any unfulfilled balances will continue to be paid on schedule by Client.

10. Disclaimers and Assumptions of Risk and Liability

The purpose of nutritional counseling is to improve the overall health, vitality and well-being of the body through nutritional education and the use of natural foods and non-medicinal nutritional supplements. Company does not diagnose diseases, disorders or conditions.

Company is not a Naturopathic Doctor or Medical Physician.

As part of the Nutritional Counseling Services, Client may be asked to provide information concerning physical habits, medical history, moods, energy levels, likes and dislikes, lifestyle and diet. This information is collected to enable Company to: (i) assess Client’s knowledge of nutrition, (ii) educate the Client about the benefits of sound nutritional practices and (iii) recommend dietary changes to improve the Client’s general health, vitality and overall well-being. Company will hold this information in confidence and will not release or disclose this information to any other person, without Client’s prior consent, except as required by applicable law.

If the Company suspects the existence of disease, disorder or condition, Client will be informed of this suspicion. However, the Client acknowledges this is not a diagnosis or conclusion about the state of Client’s health and that the Client is directed to promptly consult a licensed Physician or Naturopath about any suspected problems.

Should Client request the Company to recommend dietary changes and/or nutritional supplements to enhance Client’s body’s natural ability to resist and/or overcome a known disease, disorder or condition, it is the Client’s responsibility to disclose the nature of the disease, disorder or condition and all other relevant details to the Company. If the Client has not previously consulted a licensed Physician or Naturopath about this disease, disorder or condition, Client acknowledges that they are directed to promptly do so. Client is not to alter or discontinue treatments prescribed by a licensed Naturopath, Physician or other licensed health professional without consulting the individual who prescribed the treatment.

In providing Nutrition Counseling Services to Client, the Company is relying upon the truth, accuracy and completeness of all information Client has provided. Any recommendations Client follows for changes in diet, including the use of nutritional supplements, are entirely the Client’s responsibility.

Company is in no way liable for the Client’s health or safety.

In consideration of the Client’s participation in the Nutritional Counseling Services, Client hereby accepts all risk to their health, including injury or death that may result from such participation and the Client hereby releases Company on their behalf and on behalf of the Client’s personal representatives, estate, heirs, next of kin, and assigns from any and all costs, claims, causes of action and damages arising from any and all illness or injury to their person, including their death, that may result from or occur as a result of my participation in the Nutrition Counseling Services, whether caused by negligence or otherwise.

Any therapies Client undertakes at Company are undertaken of the Client’s own free will. The ultimate responsibility for health care is the Client’s own and that Company is here to support the Client in this. Company reserves the right to determine which cases fall outside their scope of practice, in which event an appropriate referral will be recommended. The Client assumes full responsibility for any manner of loss, injury, claim or damage whatsoever, known or unknown, incurred as a result of same and Client, Client’s heirs, executors, administrators or assigns for any loss, injury, claim or damage sustained as a result of Client’s attendance and/or participation. The Client has read the above release and waiver of liability, and fully understand its contents and voluntarily agree to the terms and conditions stated.

Company may use Client’s first name, testimonial, and photo for public marketing at any point in time. Client may request to not have photos or name included in testimonials.

This is not a substitute for eating disorder treatment.

Company is not offering weight loss programs. Any changes in Client’s weight during memberships are not at the fault of Company.

Company will not be providing medical nutrition therapy, mental health therapy, or any other therapeutic or medical services to Client. Company will only be providing health, body image, wellness, nutrition, and mindset coaching.

11. Changes to This Agreement

Company may modify any of the terms and conditions within this Agreement at any time and at Company’s sole discretion. These modifications may include, but are not limited to, changes in the scope of Program, bonuses, payment procedures, duty of Client, and duty of Company. Client may obtain a most up to date copy of this Agreement by e-mailing Company at support@yatesnutrition.com or visiting yatesnutrition.com/terms. Continued participation in the Program will be considered your acceptance of any and all change(s) to this Agreement.